Ladbrokes still under scrutiny a year after blaming ‘online glitch’

• Bookmaker said all contacted and goodwill payments made
• Two cases from 2018 claim they have yet to be paid out

More than a year after Ladbrokes claimed that a “glitch” in its online betting software had been addressed and customers affected had received goodwill payments in settlement, evidence has emerged that a number of its clients may still have a claim against the bookie after being issued with a unique receipt number for a bet that was later described as having been cancelled.

One case involves Patricia O’Dowd, who believed that a £2,000 bet on Altra Vita, a 6-4 winner at Bath in June 2018, had been accepted since a receipt number – 0001839 – was issued against it. After the race the £2,000 stake was returned to her account, but there was no payment of £3,000 in winnings.

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