Ladbrokes pays out in full ‘cancelled bet’ after punter threatens to sue

• Bet included £150 on Horseplay, a 7-1 winner at Haydock
• Ladbrokes refuses to discuss ‘a named customer’s account’

Ladbrokes’ procedures for accepting and rejecting online bets came under further scrutiny on Thursday when it emerged the firm recently paid one of its customers in full for a bet the bookmaker initially insisted had been rejected – but only when the customer threatened to sue for his winnings.

On 2 July Paul Glynn attempted to place two singles and a double with Ladbrokes on races at Sandown and Haydock five days later. The singles included a £150 bet on Horseplay at 7-1 in the Lancashire Oaks with a potential return of £1,200. He received a receipt number for each bet and a total stake of £330 appeared to have been deducted from his balance. Less than an hour later all three bets appeared on his account statement as having been “cancelled” and his balance had been re-credited with £330.

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