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Bookies defend stringent identity checks over paying out winning punters

• Consumer rights campaigner urges Gambling Commission to investigate
• Winnings of £20,000 with William Hill ‘vanished’ from backer’s account

A campaigner for improved consumer rights for punters said on Wednesday that he believes a recent case in which a successful punter was forced to wait nearly a month to be paid £13,000 in winnings is “the tip of an iceberg”, and suggests that some online bookmakers are using their terms & conditions to delay or even avoid payment on winning bets.

Related: William Hill and online poker operator Amaya end merger talks

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